Proof in Numbers · Union of Pinnacle Tenants
Almost anything you report is helpful.
UPT is building an evidence bank that includes all kinds of abuse, misconduct and negligence by management. We're not limited to 311 categories, and we're interested in all the sketchy behavior that affects your quality of life.
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It's freezing in here. Radiator's stone cold since yesterday and it's the middle of winter.
No hot water again. Had to boil a pot on the stove just to wash my kid.
The pipe under my kitchen sink is leaking all over the floor, there's water everywhere.
The smoke detector in our hallway has been hanging off the ceiling and beeping for weeks. Nobody's even tried to fix it.
I keep smelling gas near the stove. It comes and goes but it really scares me especially at night.
There are roaches all over my kitchen and I've started seeing rats too.
The front door to the building has been broken for a month. Anyone can just walk right in.
There's black mold across my bathroom ceiling and the whole room smells damp.
The elevator's been out for three weeks, I'm on the 6th floor and my knees can't handle it.
They put in one of those camera door-buzzer systems and now it feels like they're tracking when I come and go.
There's a big crack running down my living room wall and I swear it's getting bigger every week.
The plumber ripped open my ceiling to get at a leak last week and just never came back to close it up.
They say they fixed the faucet but I'm still getting brown water at least once a day.
A worker showed up at 8am banging on my door with no warning at all.
They keep saying they can't fix it because they can't get access, but I've been home every single day waiting for them.
Management said they'd only paint over the problem, not actually fix it.
Every time I call about the repair they say next week, it's been two months of next weeks.
The super yelled at me and told me to stop complaining when I just asked about the heat.
I've called and emailed the office six times about the rats in the ceiling and heard nothing back.
I asked for the RentCafe instructions in Spanish and they told me English only.
I use a walker and asked for a grab bar after I fell. They've ignored the request for months.
After my dad passed they started demanding all kinds of paperwork to prove I can stay in the apartment I grew up in.
They're pushing me to sign a new lease online with clauses I don't understand.
My lease officially ended two months ago and they still haven't sent a renewal, this makes me super nervous.
The emails seem to imply how much easier my life would be if I just moved out.
They put a camera in the hallway facing my door.
I think they're putting new units in the common space and it's making everything crowded and loud.
I reported the gas smell by the stove weeks ago and they still haven't sent anyone.
No heat for four days now and nobody picks up the phone at the management office.
Instead of removing the mold they just painted right over it, and now it's bleeding back through the paint and I'm still coughing.
Still no hot water. They keep band-aiding it instead of fixing the problem.
They opened up the wall to reach the leaking pipe and left it exposed like that for two weeks.
The elevator's been broken for a month and I'm disabled. I told them and they just don't seem to care.
An exterminator walked straight into my unit while I was in the shower, no notice or warning.
The building's front door lock is busted and management won't answer a single message about fixing it.
The fire escape is rusted and half hanging off the wall. I reported it back in the spring and it's still like that.
Still no lease document for months, and every email I send about it is ignored.
There's mold in the baby's room, they claim they can't get access even though I'm always home, and now they've stopped replying altogether.
They half-fixed the boiler and left, so we get hot water maybe one third the time, and they still haven't renewed my lease, maybe because I'm complaining.
The ceiling's breaking, they keep stalling, and they refuse to explain any of it in a language I can understand.